Service Excellence in Municipal Recreation: What is it and how do we ensure we’re delivering it?

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November 16, 2011 @ 10:00 AM MDT for 1.5 Hrs


Registration is closed the day prior at 2pm MST.

Price: $99.00
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1 session

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Presenter:
# of Participants Registered: 22

Are you responding to community expectations and priorities in a meaningful and purposeful way? Do your stakeholders have confidence in the effectiveness of the recreation and parks programs and services being delivered by your organization or municipality? Is the work of recreation and parks in your community viewed by elected officials as being essential? Do you need strategies to assist in simplifying allocation of time and money while ensuring optimal impact? Are your staff and volunteers clear about priorities, performance expectations, and quality practices or standards?

Alberta Recreation and Parks Association (ARPA) has responded to the need to address these issues with a comprehensive, purposeful, yet practical program that would address the above questions by defining, assessing, and/or improving organizational performance.

Participants will learn:

You will learn about ARPA’s new Service Excellence Program and how you can review and assess your service excellence and improve your approaches for delivering plans, programs, and services in the areas of programs, parks, facilities, community building, and leadership and management.

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