FAQ (Frequently Asked Questions)
- I've registered for a webinar. How do I connect to it?
- I've got an idea for a webinar or know a presenter who'd be interested in working with you. Who do I contact?
- What sort of computer do I need to participate in these webinars?
- At what time are the webinars usually held?
- I've found a webinar I'd like to attend. When should I register for it?
- You recorded information about me when I registered for a webinar. What did you do with it? Is it safe?
- I would like to cancel my registration. How do I do this? Can I get my money back?
I've registered for a webinar. How do I connect to it?
I've got an idea for a webinar or know a presenter who'd be interested in working with you. Who do I contact?
What sort of computer do I need to participate in these webinars?
Our webinars are delivered via the Adobe Connect platform, which requires the current version of Adobe Flash and a standards-compliant web browser, like Mozilla Firefox, Chrome, or Safari. Many of our webinars include multimedia material (such as streaming video and/or audio) so a stable broadband Internet connection is recommended. If you are unsure your computer is compliant, please go to our test webpage http://arpa.adobeconnect.com/common/help/en/support/meeting_test.htm to check compatibility.
At what time are the webinars usually held?
Generally, our webinars are held at 10AM or 2PM Mountain Time. There is the occasional exception due to presenters’ needs, so please check your registration to be sure. All times posted are Mountain Time as ARPA is headquartered in Alberta.
I've found a webinar I'd like to attend. When should I register for it?
If you’ve found something you’d like to participate in, please register at your soonest possible convenience. It is common for our webinars fill up to capacity and registration for all of our webinars is closed the day before they will be held (at approximately 2PM Mountain Time) to allow for various administrative and technical processes.
You recorded information about me when I registered for a webinar. What did you do with it? Is it safe?
I would like to cancel my registration. How do I do this? Can I get my money back?
If it is necessary to cancel your registration, we will issue a refund (using the original method of payment) minus a $20 administration charge for cancellations received in writing at least seven days prior to the event.
The registration fee is non-refundable for cancellations made less than seven days prior to the event. In those cases, you may transfer your registration to a future webinar once at no additional cost, or arrange for a substitute person to attend in your place.
Those who do not cancel and do not attend are responsible for the full registration fee.
If you were unable to attend your registered webinar and could not provide enough notice to cancel, access to the archived webinar may be available (at the discretion of the presenter).
ARPA reserves the right to cancel or reschedule its advertised webinars and will give notice as far in advance as possible, as well as a full refund of fees or transfer of registration to another webinar if so desired by the participant.